Unlimited helpdesk
Your staff call or email a real engineer — no ticket triage maze, no per-incident billing.
Service · Fully Managed IT
Managed IT Services for Southern California offices
Most offices do not need more technology. They need the technology they already have to stop interrupting the workday — no frozen workstations, no printer nobody can fix, no waiting two days for a callback.
Bitlock Shield becomes your IT department for one predictable monthly fee: monitoring, patching, helpdesk, hardware planning, and onsite visits across Temecula, Murrieta, Menifee, Lake Elsinore and San Diego County.
Free Assessment
Talk to an engineer about managed it
Written findings within one business day. No obligation.
<15 min
Median response during business hours
24/7
Monitoring on every machine
90 min
Onsite in Temecula Valley
Flat fee
No hourly surprise invoices
What's included
Everything in managed it
24/7 monitoring and alerting
Failing drives, full disks, offline backups and dying batteries get caught before they interrupt a workday.
Patching and updates
Windows, macOS and third-party applications updated on a schedule that never lands mid-appointment.
Onsite support
Local engineers on site for anything that cannot be fixed remotely, usually the same day.
Hardware lifecycle planning
A written refresh plan and quotes so equipment is replaced on budget, not in an emergency.
Vendor management
We deal with your practice-management, imaging, phone and internet vendors so your staff do not have to.
What changes for you
The outcomes clients notice first
- Fewer interruptions: recurring problems get fixed at the root instead of rebooted weekly.
- Predictable budget: one monthly amount per user, no hourly meter running.
- Faster onboarding: new staff get a working, secured workstation on day one.
- Documented environment: network diagrams, asset list and credentials you own.
Pricing
Fully Managed IT starts at $155 per user per month, all-inclusive. Multi-location and multi-year agreements are scoped individually.
How onboarding works
A predictable path from first call to steady state
01
Discovery and assessment
We inventory every device, application, backup and account, then hand you a written findings report.
02
Stabilize
We fix the fires first — failing hardware, missing backups, unpatched systems, shared logins.
03
Standardize
One security baseline, one identity platform, one backup policy across every location.
04
Improve continuously
Quarterly reviews with a roadmap and budget, so IT decisions stop being reactive.
Managed IT FAQ
Questions we get most often
Do you replace our current IT person?
Either way works. Many clients move fully to us; others keep an internal person and use us for security, escalation and after-hours coverage.
Is support really unlimited?
Yes for day-to-day support and maintenance covered by the agreement. Projects such as an office move or a full server replacement are quoted separately and up front.
How fast do you respond?
Median response during business hours is under 15 minutes, with a documented SLA in your agreement. Critical outages are escalated immediately.
Can you support multiple offices?
Yes. Multi-location dental and medical groups are a core part of our practice — every office runs the same image, identity and backup policy.
Free Risk Assessment · $1,500 Value
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